Last updated: March 2026
At Flow & Vibes we aim to provide a transparent and fair cancellation policy for all our guests.
Flow & Vibes offers curated experiences delivered either directly by Flow & Vibes or by independent local partners.
Bookings made through our website are facilitated on behalf of the provider delivering the experience.
Specific cancellation conditions may vary depending on the experience and are always clearly stated on the experience page before booking.
Unless otherwise stated:
• cancellations made at least 48 hours before the experience start time receive a full refund
• cancellations made less than 48 hours before the experience start time are non-refundable
• no-shows are non-refundable
All cancellation requests must be submitted by email.
In rare cases, an experience may be cancelled due to:
weather conditions
safety concerns
operational issues
insufficient participant numbers
If this occurs, guests will be offered either:
• a full refund, or
• rescheduling to another date, subject to availability.
Approved refunds are issued to the original payment method used during booking.
Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.
Certain experiences or services may be marked as non-refundable, particularly those involving third-party arrangements.
These conditions will always be clearly stated before booking.
Requests to change the date or time of an experience may be accepted up to 48 hours before the scheduled start time, subject to availability.
For cancellation requests or assistance please contact:
