Last updated: September 2026

At Flow & Vibes, we aim to provide clear and fair cancellation and refund conditions for all guests.

1. General Terms

Flow & Vibes offers curated experiences that may be delivered directly by Flow & Vibes or with the assistance of selected independent local guides, hosts, suppliers, or other professionals.

Unless different conditions are expressly stated on the relevant experience page or booking confirmation, the cancellation and refund conditions below apply to bookings made directly with Flow & Vibes.

Bookings made through third-party platforms may be subject to the cancellation and refund conditions shown on that platform at the time of booking.

2. Cancellations by the Customer

Unless otherwise stated:

• cancellations made at least 72 hours before the scheduled start time are eligible for a full refund
• cancellations made less than 72 hours before the scheduled start time are non-refundable
• no-shows are non-refundable

Cancellation requests should be submitted by email to info@flowandvibes.com.

3. Cancellations by Flow & Vibes

In rare circumstances, Flow & Vibes may need to cancel an experience due to circumstances such as adverse weather conditions, safety concerns, operational issues, or other circumstances that prevent the experience from being delivered as reasonably planned.

If Flow & Vibes cancels an experience, guests will be offered either:

• a full refund, or
• the opportunity to reschedule to another available date, subject to availability.

4. Refund Method

Approved refunds are issued to the original payment method used for the booking.

Processing times may vary depending on the payment provider or financial institution. Once a refund has been issued by Flow & Vibes, the time required for the funds to appear in the guest’s account is determined by the relevant payment provider or financial institution.

5. Non-Refundable Services

Certain experiences, services, or components of a booking may have different or non-refundable conditions, particularly where advance commitments to third-party suppliers are required.

Any such conditions will be clearly communicated before booking and, where applicable, shown on the relevant experience page or booking confirmation.

6. Changes to a Booking

Requests to change the date or time of an experience should be made at least 72 hours before the scheduled start time.

Requested changes are subject to availability and cannot be guaranteed. Any applicable price difference or specific conditions will be communicated before the change is confirmed.

7. Contact

For cancellation requests or assistance, please contact:

info@flowandvibes.com